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Edelweiss fliegt wieder nach Kapstadt

Edelweiss flies to Cape Town again

Since October 19, there are no longer any entry restrictions for travelers from Switzerland to South Africa. And there is currently also no quarantine obligation for returnees. Reason enough for Edelweiss to resume flights to Cape Town on November 25, 2020. From then on, an A340 will take off from Zurich every Wednesday and land in the city on Table Mountain after a good eleven hours.

Cape Town now offers five long-haul destinations in its autumn and winter program. Edelweiss also serves Punta Cana (Dominican Republic), Mahé (Seychelles), Malé (Maldives) and Cancún (Mexico).

Tagblatt der Stadt Zürich

Karin Orduña: Reisen beginnt im Kopf

Tourismus. Die Corona-Krise hat viele Pläne vernichtet. Die Sehnsucht zu verreisen aber wird grösser, je länger die Pandemie andauert. Warum der Gang ins Reisebüro gerade in der Krise lohnenswert ist, und wo man überhaupt hinreisen kann, verraten ausgewählte Anbieter und Reiseprofis. 

Lesen Sie den Artikel im Tagblatt der Stadt Zürich und Karin Orduña.

Artikel vom 21.10.20 / Tagblatt der Stadt Zürich

Aktuelle Informationen zum Coronavirus

Travel in times of the coronavirus

Coronavirus: Entry update
Since certain countries will soon relax their entry restrictions and there are already countries whose borders are basically passable for Swiss nationals, you will find an entry update under the following link. Here you can see in colour which countries have opened their borders for Swiss nationals, are still closed or where it is increasingly likely that entry restrictions will be relaxed.

Neues Coronavirus: Quarantänepflicht für Reisende

New coronavirus: Mandatory quarantine for persons arriving in Switzerland

List of countries and areas

The countries and areas with a high risk of infection are set down in the Covid-19 Ordinance on International Passenger Transport Measures. This list is regularly updated. The decisive factor in whether a country is included on the list or not is the data of ECDC (European Centre for Disease Prevention and Control). Areas bordering Switzerland can be exempted from inclusion on the list despite a corresponding incidence of the new coronavirus.  

If a country is on the list, this includes all of its areas, islands and overseas territories – even if they are not listed separately. Switzerland’s neighbouring countries are exempted from this regulation. In the case of these countries, it is not the entire country that is listed, but rather regions. Further information in this regard can be found on the page Frequently Asked Questions (FAQs).

No longer on the list from 12 October 2020: Bolivia, Dominican Republic, Namibia, Suriname, Trinidad and Tobago.

The newly added countries and areas are written in bold.

List valid upon arriving in Switzerland from 12.10.2020

Areas of neighbouring countries


  • Land Berlin
  • Land Hamburg


  • Region Bretagne
  • Region Centre-Val de Loire
  • Region Corse
  • Region Hauts-de-France
  • Region Île de France
  • Region Normandie
  • Region Nouvelle-Aquitaine
  • Region Occitanie
  • Region Pays de la Loire
  • Region Provence-Alpes-Côte d’Azur
  • Overseas area French Guyana
  • Overseas area French Polynesia
  • Overseas area Guadeloupe
  • Overseas area La Réunion
  • Overseas area Martinique
  • Overseas area Mayotte
  • Overseas area Saint-Barthélemy
  • Overseas area Saint-Martin


  • Region Campania
  • Region Liguria
  • Region Sardinia
  • Region Veneto


  • Land Burgenland
  • Land Lower Austria
  • Land Salzburg
  • Land Upper Austria
  • Land Vienna  

Countries and areas

  • Albania
  • Andorra
  • Argentina
  • Armenia
  • The Bahamas
  • Bahrain
  • Belgium
  • Belize
  • Bosnia and Herzegovina
  • Brazil
  • Canada
  • Cape Verde
  • Chile
  • Colombia
  • Costa Rica
  • Croatia
  • Czech Republic
  • Kingdom of Denmark
  • Ecuador
  • Georgia
  • Guyana
  • Honduras
  • Hungary
  • Iceland
  • India
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Jamaica
  • Jordan
  • Kuwait
  • Lebanon
  • Libya
  • Luxemburg
  • Maldives
  • Malta
  • Morocco
  • Moldova
  • Monaco
  • Montenegro
  • Nepal
  • Kingdom of the Netherlands
  • North Macedonia
  • Occupied Palestinian Territory
  • Oman
  • Panama
  • Paraguay
  • Peru
  • Portugal
  • Qatar
  • Romania
  • Russia
  • Slovakia
  • Slovenia
  • Spain
  • Tunisia
  • Ukraine
  • United Arab Emirates
  • United Kingdom of Great Britain
  • United States of America

List valid upon arriving in Switzerland between 28.9.2020 and 11.10.2020

What to do after entering Switzerland

  • Upon arrival, go immediately to your home or to other suitable accommodation (e.g. a hotel or holiday apartment). On the way there, keep a minimum distance of 1.5 metres from other people. If you are unable to maintain this distance, we recommend that you wear a mask. Avoid public transport if possible.
  • Report your arrival  to the cantonal authority responsible within two days. Follow the instructions of the cantonal authority.
  • For 10 days after your arrival in Switzerland you must stay in your home or other suitable accommodation without going out. Avoid contact with other people and follow the  instructions on quarantine (PDF, 182 kB, 12.09.2020).

Anyone who fails to comply with the quarantine requirement or the duty to report to the authorities is committing an offence under the Epidemics Act (in German), which can be punished by a fine of up to CHF 10,000.

Zypern verlangt neu Test plus 14 Tage Isolation ab dem 24.09.20

Cyprus requires new test plus 14 days isolation from 24.09.20

The Cypriot government has put Switzerland on the list of high-risk countries because of the rising corona figures. Anyone who wants to enter the country must show a negative test and be in quarantine. Also on this list are Austria, France, the Netherlands or Portugal, among others. Cyprus on the other hand is not on the returnee quarantine list of Switzerland.

On a list published by the Cypriot government on Monday, Switzerland is now a high-risk country. In concrete terms, this means that travelers from Switzerland must present a negative corona test and spend two weeks in self-isolation after entry. The travelers must pay for this themselves. This makes tourist travel practically impossible. Cyprus is a popular winter destination.

The regulation will apply from 24 September 2020, the Cypriot authorities announced.

Südafrika öffnet die Grenzen am Wochenende

South Africa opens its borders at the weekend

The South African government is relaxing corona-related travel restrictions and opening its borders to international tourism from 20 September 2020. Level 1" of the "Risk-Adjusted Strategy" will gradually and cautiously lift restrictions on international travel. Detailed information on the updated regulations is expected from the individual ministers in the next few days.

South Africa has a relatively low level of infection and the health care system has sufficient capacity, writes the South African Tourism Team. For Switzerland, South Africa is no longer a risk country since Monday, it was removed from the returnee quarantine list.

Entry and exit can only take place via one of the three main airports: OR Tambo in Johannesburg, Cape Town International Airport and King Shaka International Airport in Durban. Earthbound travel can only take place via a border crossing that was in operation during the previous restrictions.

Upon arrival in South Africa, travelers must present a negative Covid 19 test result not older than 72 hours prior to departure. If a traveler has not had a Covid-19 test prior to departure for South Africa, he/she must remain in mandatory quarantine at his/her own expense. All travelers will be checked for symptoms upon arrival. If symptoms occur, quarantine is mandatory until a repeat Covid-19 test is performed and the results are available. All travelers are requested to install the mobile app Covid Alert South Africa.

In addition, it is mandatory to wear a mask in public, to keep your distance/social distance, to wash your hands regularly or to use disinfectant - and to use the Covid Alert South Africa App. South Africa continues to have a curfew, with now further relaxed times, between midnight and 4am. Retail sale of alcohol for personal consumption is now permitted from Monday to Friday from 9am to 5pm. Alcohol may only be consumed in approved establishments and in strict compliance with the local curfew.

Sardinien verlangt Corona-Test

Sardinia desires Corona-Test

Sardinia tightens the entry rules from today Monday. Arriving passengers must present a negative corona test, which is not older than 48 hours. This is the result of a new regulation signed by the president of the region, Christian Solinas, on Friday evening.

Passengers arriving without a negative test result can be temporarily tested on the island within 48 hours, but must remain in domestic quarantine until the result is obtained. Alternatively, those entering the island can also declare online that they themselves have carried out a rapid corona test with a negative result.

Die Kanaren, Paris und Wien sind auf der neuen Risikoländerliste

The Canary Islands, Paris and Vienna are on the new risk country list

The new return journey quarantine list of the Federal Office of Public Health (FOPH) is again longer than the previous one. Large parts of France including Paris and the Riviera are now considered risk areas, as is Vienna. With the Canary Islands, the last region of the vacation country Spain is now virtually no longer accessible. Anyone entering Switzerland from a country or region on the FOPH list must be placed in quarantine for 10 days on their return.

Ecuador, the Faroe Islands, Guatemala and South Africa have been removed from the list.

Jetzt ist auch Kroatien auf der Rückreise-Quarantäneliste

Now Croatia is also on the return quarantine list

Eight countries, including Belgium, are no longer on the FOPH list. But the UAE is back on it, with nine other new countries and regions.

Now the return quarantine list is hitting another Balkan country: Croatia is now on the list of risk countries of the Federal Office of Public Health (BAG). Ten countries and regions are new on the list, including once again the United Arab Emirates (UAE), which were already listed, and French Polynesia, one of the few long-haul destinations still reachable. Metropolitan France, on the other hand, has been spared an entry on the list, as announced by Minister of Health Alain Berset. Also not on the BAG list are the Canary Islands, which Germany declared a risk area this week.

Eight countries were removed from the Swiss list, including Belgium and Luxembourg, as well as Oman, a direct neighbor of the UAE, but completely isolated due to political tensions. The list of countries and areas that are subject to a 10-day quarantine on return is getting longer and longer. There are 55 countries and regions on the new list, after the last update there were only 53.

Emirates und Etihad verlangen Corona-Test auch bei Ausreise

Emirates and Etihad require Corona test also on departure

Atlantis, The Palm offers free PCR tests to guests

All passengers travelling with Emirates and Etihad Airways from Dubai and Abu Dhabi to European countries, among others, must undergo a corona PCR test from 96 hours prior to departure and present the test result in printed form at the check-in counter. Children under 12 years of age and passengers with a moderate or severe disability are exempt from this regulation.

For this reason, the luxury resort Atlantis, The Palm is now offering free corona PCR tests to international guests who spend at least five nights at the resort until December 18, 2020. To this end, the resort has teamed up with one of the leading hospitals in the Emirate of Dubai to perform the tests on site at the facility.

Any guest staying at least five nights can take a test and will receive the test results back from an official medical facility within 24 hours. This allows guests to get the most out of their vacation without having to interrupt it by visiting a hospital or clinic.

Malediven verlangen neu einen Corona-Test

Maldives now require a corona test

The Maldives require a negative Covid 19 test on entry, which must be no older than 72 hours and be issued in English. The new entry regulation is designed to further increase security in Maldivian tourism, both for travelers and industry employees, Maldives Marketing & Public Relations Corporation said.

To enter the country, tourists also need a confirmed booking in an accommodation in the Maldives. At the current time they must also spend the entire stay in an accommodation. A change of resort is currently not permitted, but regulations are to be introduced so that a change of accommodation is permitted under certain conditions. In addition, the local authorities encourage travelers to install the App TraceEkee on their smartphones upon arrival. The apps are available for download at Google Play as well as in the AppStore.

Transit-Flugreisen: Schweiz passt Praxis bei Einreisebestimmungen an

Transit flights: Switzerland adapts practice on entry requirements

As of 31 August 2020, air travellers from risk countries will no longer be able to enter Switzerland by means of transit flights via non-risk countries.

As of August 31, 2020, air travellers from risk countries will no longer be able to enter Switzerland by means of transit flights via non-risk countries. Conversely, air travellers from non-risk states can enter Switzerland even if they have to change planes at airports in a risk state, provided they do not leave the airport's transit zone there. The previous entry restrictions have been circumvented by choosing appropriate transit airports.

Swiss citizens and citizens of EU/EFTA countries can enter Switzerland from all countries of the world despite the corona virus. However, depending on the country in which they have been staying, they are subject to the quarantine regulations of the Federal Office of Public Health FOPH when entering Switzerland, as the office states.

There are no longer any entry restrictions for travelers within the Schengen area and from EU countries. Switzerland has gradually relaxed the entry restrictions since mid-May.

However, most states outside the Schengen area remain on the list of risk states. From these countries, entry into Switzerland remains prohibited until further notice.

Departure airport and no longer transit airport decisive

For travellers from high-risk countries, it used to be decisive in which country the flight that brought them directly to Switzerland started. Previous connecting flights were irrelevant. For example, a third-country national entering Switzerland from the high-risk country USA, who flew to Zurich via Canada, could enter Switzerland subject to the quarantine requirements - because Canada was and is listed as an exception in the Covid 19 Regulation 3. However, because the USA is considered a high-risk country, passengers from Washington or Chicago could not enter Switzerland directly.

What is new is that the countries in which air travelers wishing to enter Switzerland started their journey are now decisive. Third-country nationals, for example, who fly from the USA to Zurich via Toronto, will no longer be able to enter Switzerland after 31 August. This measure is intended to prevent the entry restrictions from being circumvented by choosing appropriate transit airports.

The same mode is also applied in reverse: Air travellers from third countries that are listed as exceptions in COVID-19 Regulation 3 - for example Japan, Australia or New Zealand - can also enter Switzerland if, for example, they have to change planes in a high-risk country such as Turkey due to the lack of direct flights. The condition for this is that they do not leave the international transit zone of the airport they are transferring from, i.e. that they do not enter the risk country.

Reisende nach Grossbritannien müssen in Quarantäne

Travellers to Great Britain must be in quarantine

Starting Saturday, travelers from Switzerland must spend two weeks in quarantine when entering the UK.

Great Britain has put Switzerland on its quarantine list. Starting Saturday, travelers from Switzerland must spend two weeks in quarantine when they return to the UK. This will also have a negative impact on tourism, both outgoing and incoming. The city destination London, but not only, is very popular in Switzerland as a tourist attraction.

In the last few days, Great Britain experienced the highest infection figures since the end of June. The government therefore wants to take more vehement action against the virus again. It updated its quarantine list. All states with more than twenty infections per hundred thousand inhabitants will be put on the list with immediate effect. In Switzerland, the rate is 21.2, above this threshold, as reported by the BBC.

British who are in Switzerland at the moment have to go into a two-week quarantine when they return to the island. This applies from Saturday, as the authorities report. This is necessary to keep the numbers low, they explained.

Lufthansa Group: Reisepläne jederzeit flexibel anpassen - mit kostenloser Umbuchung in allen Tarifen

Lufthansa Group: Flexibly adapt travel plans at any time – with free of charge rebooking in all fares

We want our customers to be able to book with confidence and flexibility and not miss out on their next business trip, city break or holiday. Even when travel plans have changed, the wanderlust and unforgettable experiences have not.

In order for our customers to adapt their travel plans flexibly at any time, all Austrian Airlines, Edelweiss, Lufthansa, SWISS, Air Dolomiti and Brussels Airlines tickets issued between 25 August and 31 December 2020 can be rebooked as often as necessary and without a change fee.* For additional flexibility, the origin and destination of the journey can also be changed.** Please note, however, that a fare difference may have to be charged and all fare conditions must be adhered to when rebooking/reissuing tickets.

Griechenland verschärft Corona-Beschränkungen erneut

Greece tightens corona restrictions again

Following increased corona infection figures, the Greek government has also imposed restrictions on the holiday region of the Chalkidiki peninsula and the jet-set island of Mykonos. Parties, religious celebrations and weekly markets are prohibited.

The events and markets are prohibited from this Friday until August 31st. Meetings of more than nine people are also prohibited. All bars and taverns must close at 24.00 hours.

Masks are also compulsory outdoors, as the Greek Civil Defence announced on Thursday. The government in Athens imposed these new restrictions after a record 269 new infections were registered the day before. Numerous cases of these were found in the two holiday regions.

Last week, the Greek government had already ordered the closure of taverns and bars of all kinds in Athens, Piraeus and Thessaloniki and on the islands of Paros and Antiparos at midnight. In addition, gatherings of more than 50 people are prohibited throughout the country.

Relatively low, but increasing number of infections
Greece has a low rate of coronavirus infection compared to its population of just over 10.5 million. In the last few days, however, the number of people infected has risen sharply.

The reason for this is that many travellers - mostly young people - have infected relatives and friends in the conurbations after their return from holiday. Authorities had observed that guests were partying close together in bars and discos until late at night without the necessary distance and without mouth protection.

Jetzt sind auch Mallorca und Malta auf der Rückkehrer-Quarantäneliste

Now Mallorca and Malta are also on the returning quarantine list

The holiday island of Majorca and with it all the Balearic Islands will be on the Federal Office of Public Health's (FOPH) list of returnees on Thursday, August 20. Also new on the list are the holiday destination Malta, Belgium with the EU capital Brussels, and Albania, the holiday destination of many Swiss Albanians.

Bundesrat verordnet Maskenpflicht im Flugzeug

Federal Council enacts compulsory masks in aircraft

From 15 August onwards, a mask must also be worn in airplanes. The measure affects all scheduled and charter flights that take off or land in Switzerland, regardless of the airline. The Federal Council has thus extended the mask requirement in public transport, which has been in force since 6 July.

Spanien ist auf der Rückreise-Quarantäneliste

Spain is on the return quarantine list. Only the Balearic and Canary Islands are spared.

The Spanish mainland will be on the list of the Swiss Federal Office of Public Health's (SFOPH) return quarantine list as of midnight next Saturday (August 8). With more than 68 infections per 100,000 persons in the last 14 days, the country is considered a risk area; Switzerland takes 60 new infections as the limit. This development had already been apparent for several days and is therefore no surprise.

Only the islands, i.e. the Balearic Islands and the Canary Islands, are not on the quarantine list with significantly lower case numbers - also as expected. This means that at least some of the most popular holiday destinations for the Swiss are not affected by travel restrictions. This is the first time the FOPH has distinguished between an entire country and regions.

Transit-Passagiere in Dubai brauchen Corona-Test

Transit passengers in Dubai need corona test

From 1 August 2020, all passengers travelling to Dubai, including passengers with connecting flights in Dubai, must have a negative Covid 19 test certificate. The test must be performed no more than 96 hours prior to departure. Children under 12 years of age and passengers with a moderate or severe disability are excluded. The PCR tests are mandatory for all clients, including UAE nationals, UAE residents and tourists arriving in Dubai and transiting through Dubai, regardless of the countries from which they are travelling, Emirates said.

However, the Swiss quarantine list, on which Dubai is also included, does not apply to transit passengers. Anyone who has been in Dubai for less than 24 hours can enter Switzerland without quarantine.

This rule applies to all flights to and via Abu Dhabi.

Die Lufthansa Group stellt ein Massnahmenpaket zusammen, welches Sicherheit vermitteln soll:

A return flight guarantee for all customers as well as an all-round carefree package for Economy Classic and Business Saver fares.

Swiss is offering a basic return flight guarantee on all European routes from 25 June. The return flight guarantee applies to all customers, regardless of the class of travel and the fare booked. You will be flown back to Switzerland or to Germany and Austria with the airlines of the Lufthansa Group. Meaning: The return flight guarantee is also available with Lufthansa and Austrian Airlines.

In addition, the "Economy Classic" and "Business Saver" tariffs on European routes will be extended free of charge in cooperation with AXA Partners to include further attractive guarantee components to form an "all-round carefree package". If travellers are not allowed to enter the country, for example due to increased temperature at the destination, or if a coronavirus test necessitates quarantine at the destination, the insurance covers the costs of quarantine or medical repatriation. In addition, the tariff, in cooperation with AXA, offers the opportunity to take advantage of a medical consultation by telephone and to speak to a doctor via video call. Additional hotel costs are also borne by possible quarantine or transport costs, for example if the return flight is from another airport at the holiday destination. Even cancellation costs for unused hotel stays and excursions are reimbursed.

In addition, the Economy and Business Flex fares on European routes will be extended with the "Bring me Home Now" option. Swiss customers hereby receive the guarantee, if desired booked on the next available flight (with a member of the Lufthansa Group) and returned to Switzerland or to Germany and Austria. The rebooking costs only CHF 35.00, there are no further costs. For all other fares, the return journey is on the next possible Lufthansa Group flight, subject to availability.

As mentioned, the extensions in the above-mentioned tariffs will be available on all Swiss distribution channels from 25 June 2020 and until the end of August 2020. All trips with a return flight date until the end of January 2021 are covered.

If you have any questions or uncertainties, please contact Polyglott Tours and Travel. We are happy to help you.

Neue Öffnungszeiten

New opening hours

Dear customers

With our services we help to ensure that we continue to function during this period. We do everything we can to ensure that you remain well supplied and connected despite the current emergency. However, the health of our employees is also close to our heart. They work tirelessly and we want to protect them as best we can. We have therefore decided to adjust our opening hours until further notice.

These are as follows:
Monday to Friday from 08.00hrs to 18.00hrs

Our counter is open again from 11.05.20, at the moment only by the hour.

Outside these hours, an emergency number is available around the clock as usual.
WhatsApp/Emergency: 079 409 65 37

Informationen zum Coronavirus

Travel in times of the coronavirus

By order of the Federal Council, our counter will remain closed until at least 11 May 2020. However, our opening hours will remain unchanged - we will be there for you as always - and can be reached by telephone and e-mail. Outside these hours, as usual, an emergency number is available around the clock.

The rapid spread of the novel corona virus SARS-Covid-19 from central China to currently more than 185 countries has a significant impact on international travel, tourism in general and also on our trips.

In this situation it is our concern to support you with advice and assistance. If you have any questions or uncertainties, you can contact us at any time. We will try to advise you as best as we can on your current travels, as well as inform you about the effects on the respective countries and entry regulations.

Various countries have adapted their entry regulations and have introduced measures such as medical examinations, quarantine, entry bans etc. It is therefore essential that travellers inform themselves about the entry requirements of their destination before starting a new journey. However, some countries can still be visited without hesitation. Please contact us if you are uncertain. We are happy to help you. Polyglott bases its assessment of safety and/or health risks for travel destinations on the travel advice of the Swiss Federal Department of Foreign Affairs (DFA). In this case, the recommendations of the WHO and the Federal Office of Public Health are authoritative. The FOPH has summarised recommendations for travellers on its website.

Some airlines and tour operators have relaxed their cancellation and rebooking conditions. This information is updated regularly.

In order to make it easier for you to decide whether to book a new trip, some airlines and tour operator brands such as Kuoni, Helvetic, Tui, FTI, Hotelplan, etc. have decided to offer a free cancellation and rebooking facility for newly booked trips, regardless of the destination booked. This under certain conditions. We will be happy to advise you on this as well.

We all hope that the situation will improve soon. We wish you, our valued customers, good health and continued smooth, beautiful, successful and unforgettable travel.

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Für das KMU Bonusprogramm PartnerPlusBenefit können sich nur Firmen anmelden, die keinen Firmenvertrag mit SWISS abgeschlossen haben. Registrieren Sie sich in dem Land, von wo aus Ihre Geschäftsreisen in der Regel starten. Prüfen Sie auf der PartnerPlusBenefit Webseite – , ob das Bonusprogramm in Ihrem Land verfügbar ist.


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Swiss Best-Preise bei Polyglott

dank Direktanbindung

Swiss Best-Preise bei Polyglott

Die Lufthansa Gruppe (zu der auch Swiss gehört) hat in verschiedenen Medien kommuniziert, ab dem 5.4.2018 eine neue Bestpreis-Politik zu starten. Will heissen: Auf verschiedenen Strecken werden die besten Tarife nur noch auf den direkten Buchungskanälen zur Verfügung stehen.

Wir freuen uns und sind stolz, Ihnen mitteilen zu können, dass Polyglott über einen Vertrag und eine Direktanbindung (SPRK) mit der Lufthansa-Group verfügt und somit die besten Preise anbieten kann - und erst noch zum persönlichen und kundenfreundlichen Polyglott-Service.

So können Sie bei Ihrer nächsten Swiss-Buchung also weiterhin von unseren Best-Preisen profitieren.

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Firmen vertrauen auf Reisebüros

Geschäftsreisen ohne Komplikationen

100 Geschäftsführer und Verantwortliche für Geschäftsreisen in Schweizer Unternehmen wurden von BCD befragt. Aus den Antworten geht hervor, dass viele Manager möglichst stressfrei reisen wollen und sie beim hierzu beim Geschäftsreisemanagement auf externe Dienstleister setzen. Auf Effizienz und guten Service werde gleichermassen grossen Wert gelegt.

69 Prozent der Unternehmen gaben als wichtigsten Grund für die Nutzung von Geschäftsreisebüros an, dass persönliche Ansprechpartner Fragen zu Reiseverbindungen und Hotels besser und schneller beantworten können. Knapp die Hälfte (47 Prozent) der Reiseverantwortlichen in Firmen wissen es zu schätzen, dass sie selbst keinen zeitlichen Aufwand für das Suchen der besten Reiseverbindung oder der besten Übernachtungsmöglichkeit haben. Ebenso viele geben an, dass die Beauftragung eines Geschäftsreisebüros für Unternehmen von den Kosten her günstiger ist, als die Reiseorganisation in Eigenleistung vorzunehmen.

«Eine Geschäftsreise sollte möglichst ohne Komplikationen verlaufen: Wenn beispielsweise ein Flug kurzfristig ausfällt, übernehmen die Mitarbeiter des Geschäftsreisebüros jederzeit die kurzfristige Umbuchung auf eine andere Verbindung» sagt Michel Jegerlehner, Director Sales & Account Management BCD Travel Schweiz. «Der Reiseverantwortliche oder buchende Person des Unternehmens kann oft nicht so flexibel reagieren oder ist beispielsweise bei fortgeschrittener Uhrzeit nicht mehr am Arbeitsplatz.»

Über alle Branchen hinweg betrachtet sind es oft mittelgroße Firmen ab 100 Mitarbeitern (58 Prozent) und grosse Unternehmen mit 250 und mehr Mitarbeitern (52 Prozent), die mit einem Geschäftsreisebüro zusammenarbeiten. Anders in den Branchen Handel, produzierendes Gewerbe und Industrie: «Da in diesen Branchen die Reisetätigkeit sehr gross ist, lassen sich hier bei der Reiseplanung auch viele kleinere Firmen von externen Spezialisten unterstützen», sagt Jegerlehner. Gerade die kleineren Firmen ohne Büroorganisation schätzten den Rund-um-Service.